GoTrax takes action to improve after receiving rare F rating from BBB.

GoTrax takes action to improve after receiving rare F rating from BBB.

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The micromobility industry has been hit hard by supply chain issues, causing disruptions and delays for many companies. Unfortunately, GoTrax has received the most negative attention due to slow shipping and poor customer service. The Better Business Bureau has even issued a public warning and given the company an “F” rating due to numerous complaints about defective products and warranty issues.

However, GoTrax is taking steps to address these concerns and improve its customer experience. The company has increased its warranty period to 180 days, improved its manufacturing processes, and implemented third-party QC inspections. Additionally, GoTrax is supplementing its customer service team with a third-party support service and improving response times.

Looking ahead, GoTrax is committed to continuing its efforts to improve customer service. The company plans to open a service center in Dallas, increase its efforts to source parts, and potentially expand warranty coverage. By taking responsibility for its shortcomings and working to provide more value to its customers, GoTrax is on the right track to improving its reputation and regaining customer trust.

While negative reviews are inevitable for any business, GoTrax is making a concerted effort to address its supply chain issues and improve its customer experience. By doing so, the company is positioning itself for long-term success in the micromobility industry.

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